Frequently Asked Questions

Frequently Asked Questions

  • Our office hours are: Monday to Thursday 11.00 am – 8 pm
  • Evening appointments available.
How old are your psychologists?
Our psychologists are chosen for being well progressed in their careers. They have excellent qualification and at least five years of experience as psychologists.  They have all the life experience that they need to understand you.
How long is a session?
A session is 50 minutes long and it is up to your psychologist to keep track of time.
How many sessions will I need?
Each individual and situation is different. Some people achieve a different perspective in one session while most need more. Generally, approximately six sessions are required, however more may be needed.
What is the difference between a psychiatrist and a psychologist?
A psychiatrist is a medical practitioner who has specialised in the treatment of mental illness, often by using medication. Psychologists have at least six years of training and use non-drug approaches.
Should I keep taking my medication?
Yes, taking medication does not prevent you from taking a new attitude and learning new skills. Over time, you may be able to discuss reduction of medication with your doctor, but this should not occur without their advice.
How do I access the Medicare rebate?
You should book an extended visit with your GP and he or she will assess your symptoms and write a Mental Health Care Plan if you are eligible.
How do I access my private health cover rebate?
You do not have to have a referral to access private health cover rebates for psychology, you just need to make an appointment. You should check the amount of your rebate with your fund.
How do I access a psychologist if I have a WorkCover or Motor Vehicle Accident claim?
You need a referral from your GP and you are advised to consult your claims manager. 
How do I access the Medicare rebate for my child?
You should visit your GP for assessment for a Mental Health Care Plan for your child. Unfortunately, you are not covered by the plan to see the psychologist without your child present. Joanne Spadavecchia likes you to  book a private session with her first, as it is often a good idea to discuss the problem without the child overhearing. Helen White sees you and your child on the first appointment.
Is relationship counselling covered by Medicare?
Medicare is restricted to people with medical symptoms, and whilst on occasion it may be that your partner can attend sessions with you, generally speaking your GP will not give a Mental Health Care Plan for relationship counselling.